Last Updated: July 5, 2026
Our Commitment to Your Privacy
Your privacy matters to us. This policy explains what information we collect, how we use it, and the steps we take to keep it secure. We designed this policy to be transparent about our practices — not simply to check a legal box — because we believe you deserve to know exactly how your information is handled when you shop with us.
Information We Collect
To process your order and provide our services, we may collect the following types of information:
- Contact information, such as your name, shipping address, email address, and phone number
- Payment information, such as your credit card number, which is collected and processed exclusively through secure, encrypted checkout pages
- Order details, including items purchased, order history, and delivery preferences
- Basic technical information, such as your browser type and general usage data, which helps us maintain and improve our website
We collect this information solely to fulfill orders, provide customer support, and operate our website — collecting personal data is never the primary purpose of our services, only a necessary part of processing your purchase.
How We Protect Your Information
Our website is secured with an SSL (Secure Sockets Layer) certificate, which encrypts the connection between your browser and our servers. This means that any sensitive information you submit — including payment details like your credit card number — is transmitted through an encrypted, secure channel rather than in plain, readable form.
All payment information is collected and processed only on SSL-protected pages of our site. We do not store complete credit card numbers on our own servers; payment processing is handled through secure, industry-standard payment gateways.
How We Use Your Information
We use the information we collect only for legitimate business purposes, including:
- Processing and fulfilling your orders
- Communicating with you about your order status, shipping updates, or customer service inquiries
- Responding to returns, refunds, or support requests
- Improving our website and the overall shopping experience
We do not sell your contact information to third parties. Your name, email address, phone number, or mailing address will never be sold, rented, or traded to outside companies for their marketing purposes.
We do not use your personal information or photos for advertising without your consent. If we ever wanted to feature your image or testimonial in our marketing materials, we would ask for your explicit permission first — this will never happen automatically or without your knowledge.
Cookies and Similar Technologies
Our website may use cookies or similar technologies to remember your preferences, keep items in your cart, and understand how visitors use our site. You can adjust your browser settings to limit or block cookies, though this may affect certain site features.
Sharing Your Information
We only share your information with trusted third parties when necessary to operate our business, such as:
- Payment processors, to securely complete your transaction
- Shipping carriers, to deliver your order
- Service providers who help us operate our website, under confidentiality obligations
We do not share your information with any other party for their own independent marketing use.
Data Retention
We retain your personal information only for as long as necessary to fulfill the purposes described in this policy, such as completing your order, handling returns, or complying with legal obligations.
Children's Privacy
Our services are intended only for adults, or for individuals who have obtained consent from a parent or legal guardian. We do not knowingly collect personal information from children under the age of 16.
If we become aware that we have inadvertently collected personal information from a child under 16 without appropriate parental or guardian consent, we will take prompt technical and administrative steps to delete that information and prevent further collection.
By using this website, you confirm that you have reached the legal age of majority in your jurisdiction, or that you are using this website and its related services with the permission of a parent or legal guardian.
Your Rights and Choices
Depending on your location, you may have rights regarding your personal information, including the right to request access to, correction of, or deletion of the personal data we hold about you. If you'd like to exercise any of these rights, please contact us using the information below.
Governing Law
This policy is intended to comply with applicable United States privacy laws and regulations relevant to our business operations. As our services are offered exclusively within the United States, this policy has been prepared with U.S. legal standards in mind.
Changes to This Policy
We may update this Privacy Policy from time to time to reflect changes in our practices or for legal and regulatory reasons. Any updates will be posted on this page along with a revised "Last Updated" date.
Contact Us
US Warehouse Address:
4900 S Vermont Ave, Los Angeles, CA 90037, United States
China Factory Address:
Floors 1–5, Building 2, No. 11 Nanhe Yi Street, Huadu Nanfang Leather & Leather Goods City, Jingkou Road, Shiling Town, Huadu District, Guangzhou, China
Email:
service@hxatelier.com
Phone:
+1 213-980-5013
Hours:
Monday–Friday, 9 AM–5 PM PT